The town hall is asking for feedback from its tenants, leaseholders, and shared owners
Waltham Forest Council is asking tenants, leaseholders, and shared owners for feedback on its repairs service.
Since 2019, the council and Morgan Sindall Property Services (MSPS) have worked together to deliver repairs, maintenance and planned works to council homes across Waltham Forest.
The contract will expire on 1st April 2027, and the council is beginning a re‑tendering process for repairs and maintenance services.
Waltham Forest says this “review is informed by sector changes, financial pressures, and the feedback residents have shared over the past year”.
In a survey, residents are set to be asked what’s worked well, what could be better, and what should be included in the new contract.
Waltham Forest Council’s housing department generally meets consumer standards but there are “some weaknesses,” a review revealed.
Last year, the town hall was awarded a ‘C2’ rating by the social housing regulator, following a lengthy inspection. C2 is the second highest rating.
As reported by the Local Democracy Reporting Service, between December 2024 and April 2025, government officials reviewed hundreds of documents, spoke with senior officers and councillors, and observed public scrutiny meetings.
The council was told it needs to make “faster, more efficient repairs” and communicate better with “hard to reach residents,” according to deputy leader Ahsan Khan.
On top of that, around 20% of the council’s social housing stock do not meet the government’s Decent Homes Standard. The policy sets a minimum standard for all social housing in the UK, mandating that all homes are free of safety risks and are comfortably warm.
Consultations close on Monday 13th April 2026. You can respond here
No news is bad news
Independent news outlets like ours – reporting for the community without rich backers – are under threat of closure, turning British towns into news deserts.
The audiences they serve know less, understand less, and can do less.
If our coverage has helped you understand our community a little bit better, please consider supporting us with a monthly, yearly or one-off donation.
Choose the news. Don’t lose the news.
Monthly direct debit
Annual direct debit
£5 per month supporters get a digital copy of each month’s paper before anyone else, £10 per month supporters get a digital copy of each month’s paper before anyone else and a print copy posted to them each month. £50 annual supporters get a digital copy of each month's paper before anyone else.
More information on supporting us monthly or annually
More Information about donations
