News

City Hall urged to back London-wide repair voucher scheme after successful trial

Residents of eight boroughs were offered 50% off the cost of an electrical repair at the point of sale with 1,200 vouchers issued in total, reports Kumail Jaffer, Local Democracy Reporter

The repair voucher scheme ran as a trial across North London last year (credit NLWA)
The repair voucher scheme ran as a trial across North London last year (credit NLWA)

Mayor of London Sir Sadiq Khan should be the face of a city-wide scheme to encourage people to use repair shops and cut electrical waste, a campaigner has said.

Fiona Dear, co-director of The Restart Project, said a City Hall-backed repair voucher scheme across the whole of London should be started following successful borough-wide trials across North London.

Residents across Haringey, Hackney, Islington, Barnet, Camden, Enfield, and Waltham Forest were given 50% off the cost of an electrical repair at the point of sale, with repair businesses reclaiming the difference from the authoriser of the scheme.

Across the year-long experiment, 1,200 vouchers were issued, with funding from North London Waste Authority’s community fund allowing The Restart Project and ReLondon – which is chaired by City Hall’s deputy mayor for environment Mete Coban – to administer the scheme.

Dear is now calling on the Greater London Authority (GLA) to build on the momentum from the trial and back a repair voucher scheme across all parts of the capital. She pointed to Vienna, in Austria, as a recent success story. There, city authorities subsidise repair costs by up to 50%, up to a maximum of €100.

“What we found was that the North London [project] was very popular with good public pickup, but it did require ongoing promotion,” she told the Local Democracy Reporting Service (LDRS).

“If you look at Vienna, Austria, where it was led and administered by the city of Vienna itself, they did huge promotion and publication – it shows the potential that if it is owned by a central authority, you can really get the word out there.

“We’re working on a North London Repair Voucher Scheme but we want the GLA to be at the centre of a London-wide scheme. We need them to get behind it, promote it. We haven’t had any official follow up from the GLA following the meeting.

“It’s an open invitation – this is a great scheme, tested for the first time in the UK in North London, so we want the GLA to work with us to make this a London-wide scheme.”

The GLA has said it supports a circular economy – where products and materials are kept in use through repair, reuse, refurbishment, and recycling.

Deputy mayor Coban chairs ReLondon, a partnership between City Hall and London’s boroughs to improve waste and resource management in the capital.

He has previously backed Repair Week, where Brits are given the chance to pick up new repair skills, saying it “highlights an important message around sustainability and shows how much money we can save if we take a little time to fix a repairable item instead of just binning it”.

Campaigners claim the scheme is a no-brainer which should be implemented as soon as possible, especially with Londoners and high street businesses struggling.

However, the mayor’s office says it will not comment on supporting future repair schemes during the current pre-election period.

Dear said: “The main barrier to people getting things repaired is the cost – people usually won’t spend more than 25% of the cost of buying new on a repair, which rules out a lot of products.

“There’s a lot of interest in fixing things like lamps and hoovers, and high-value products. This makes a difference between people getting things repaired and buying things new. This will also stop them buying cheaper items which don’t last very long.

“It supports local repair businesses that have often been in boroughs for decades, it helps make people aware of them.

“For every product kept in use through repair, that’s one that’s not being thrown away and a new one not being purchased. We found a third of all products being thrown away weren’t broken, another 10% very easily repaired. We need to do all we can to make it easier for people to repair.”

However, she admitted funding could prove the ultimate barrier. Vienna’s scheme is partly funded by federal funds coming from the European Union’s Recovery and Resilience Facility (RRF), which the UK is no longer part of.

But Dear suggested that the GLA looks to the French model instead, where the scheme is funded by contributions from manufacturers based on their market share.

“At the moment, all of that goes towards recycling, which is very inefficient for electrical items,” she said. “That fund should go towards initiatives like repair voucher schemes.

“We worry that if the GLA and local authorities don’t invest in local repair businesses, we just won’t have any in ten years, apart from for phones and laptops. There’s not many new firms coming online. Beyond repair voucher schemes, there needs to be a strategy to support these businesses so they continue to exist.”


No news is bad news 

Independent news outlets like ours – reporting for the community without rich backers – are under threat of closure, turning British towns into news deserts. 

The audiences they serve know less, understand less, and can do less. 

If our coverage has helped you understand our community a little bit better, please consider supporting us with a monthly, yearly or one-off donation. 

Choose the news. Don’t lose the news.

Monthly direct debit 

Annual direct debit

£5 per month supporters get a digital copy of each month’s paper before anyone else, £10 per month supporters get a digital copy of each month’s paper before anyone else and a print copy posted to them each month.  £50 annual supporters get a digital copy of each month's paper before anyone else.

Donate now with Pay Pal

More information on supporting us monthly or annually 

More Information about donations

Our newspaper and website are made possible by the support of readers and by displaying online advertisements to our visitors. Please consider helping us to continue to bring you news by disabling your ad blocker or supporting us with a small regular payment.