Leyton News

Leyton GP practice failed to treat patients ‘in timely way’ or with ‘respect’

It is the second Leyton GP to be rated ‘inadequate’ this year
By Victoria Munro

Francis Road Medical Centre in Leyton (credit: Google Streetview)
Francis Road Medical Centre in Leyton (credit: Google Streetview)

A Leyton GP practice is in special measures after failing to provide care “in a timely way” or treat its patients with “kindness, respect and compassion”.

The government’s health watchdog – the Care Quality Commission (CQC) – rated Francis Road Medical Centre “inadequate” today, after an inspection in September. 

The GP practice treats around 6,900 patients and is the second in Leyton this year to be slammed by the CQC, as Crawley Road Medical Centre is currently on its last chance to improve or risk closure

Francis Road Medical Centre was last inspected in 2017, while run by a different provider, when it was given the CQC’s second highest rating of “good”.

Jane Ray, CQC deputy director for London, said: “Standards of care at Francis Road Medical Centre were below those people have a right to expect.

“This includes a failure to ensure people could access care and treatment in a timely way.

“We also found people were treated with a lack of kindness, respect and compassion, and people’s complaints weren’t always used to improve the care provided.

“We are keeping Francis Road Medical Centre under close review and we will not hesitate to take further action if we are not assured it has made significant improvement.”

The routine inspection on 21st September also found “appropriate standards of cleanliness and hygiene were not met” at the practice. 

However, the report acknowledged that the practice was attempting to improve and “routinely reviewed the effectiveness and appropriateness of the care provided”.

Francis Road Medical Centre will be inspected again in March next year and risks being shut down or suspended if “insufficient improvements have been made”.