Leyton News

‘Inadequate’ Leyton care provider hits back at CQC rating

At-home care providers Verity Healthcare take “some exceptions” to the rating and are requesting a review, reports Victoria Munro, Local Democracy […]By Waltham Forest Echo

Stock image (Credit: Unsplash/Nani Chavez)
Stock image (Credit: Unsplash/Nani Chavez)

At-home care providers Verity Healthcare take “some exceptions” to the rating and are requesting a review, reports Victoria Munro, Local Democracy Reporter…

A Leyton care provider is considering taking the Care Quality Commission (CQC) to court after receiving the lowest possible rating.

Verity Healthcare Ltd provides at-home care, and has two London-based branches – one in Church Road, Leyton and another in Haringey. Both were rated “inadequate” after inspections on 22nd March. 

The CQC’s report on the Leyton branch, published on 2nd July, reported care jobs requiring two people were frequently left to one, and that one manager was “aggressive and rude”.

A spokesperson for Verity Healthcare said it is “incredibly disappointed” but takes “some exceptions to the report findings” and is requesting a review of its rating.

The CQC’s report reads: “There were numerous occasions where people who required two care workers only had one care worker and this was confirmed when we looked at care records. 

“We also received negative feedback from people and their relatives that care worker punctuality and consistency was not always reliable. This had a negative impact on the quality and safe delivery of care.”

The inspectors looked at care records from 1st to 25th March and found that one service user who needed two carers was cared for by a lone employee on 43 out of 100 visits.

One relative told inspectors they were regularly “having to act as the second carer”, which the inspectors noted “meant people were at risk of unsafe care”.

This story is published by Waltham Forest Echo, Waltham Forest's free monthly newspaper and free news website. We are a not-for-profit publication, published by a small social enterprise. We have no rich backers and rely on the support of our readers. Donate or become a supporter.

The CQC report also claims Verity Healthcare managers “showed a lack of accountability when we raised concerns, placing the blame on others, including service users and their families”. 

They added: “People and their relatives provided mixed feedback about the management of the service, with an overwhelming emphasis on poor communication and unprofessionalism, especially in relation to one of the registered managers. 

“Feedback from professionals such as the local authority was also that one of the registered managers was aggressive and difficult to work with.”

The service’s inadequate rating means it has been placed into special measures, and could be closed down if it fails to improve within six months. 

A Verity Healthcare spokesperson told the Local Democracy Reporting Service today that it “will urgently address all the issues raised” and hopes to return to its previous “good” rating as soon as possible.

They said: “This is an exceedingly challenging time for everyone working in the social care sector. The COVID pandemic has impacted on… almost every service provider and Verity Healthcare has not been exempt.

“That said, we do take some exceptions to the report findings and… are requesting rating review, and a possible judicial review.

“We had informed the CQC that a senior member of the leadership team had been ill for seven months but the inspection progressed at both sites and took place on the same day. 

“The stand-in manager was not aware of where certain documentation and service reports had been stored and, as a result, these could not be made available to the CQC at the time.

“Regardless of this, we take the findings of the report very seriously and, as stated, we will address all concerns raised as a matter of extreme urgency.”

No news is bad news 

Independent news outlets like ours – reporting for the community without rich backers – are under threat of closure, turning British towns into news deserts. 

The audiences they serve know less, understand less, and can do less. 

In celebration of Indie News Week, Public Interest News Foundation's Indie News Fund will match fund all donations, including new annual supporter subscriptions for the month of June.

If our coverage has helped you understand our community a little bit better, please consider supporting us with a monthly, yearly or one-off donation. 

Choose the news. Don’t lose the news.

Monthly direct debit 

Annual direct debit

£5 per month supporters get a digital copy of each month’s paper before anyone else, £10 per month supporters get a digital copy of each month’s paper before anyone else and a print copy posted to them each month.  £50 annual supporters get a digital copy of each month's paper before anyone else.

Donate now with Pay Pal

More information on supporting us monthly or annually 

More Information about donations